Legal - Card Terms & Conditions

Terms and conditions governing the use of Limited card products.

Card Agreement

This Card Terms & Conditions Agreement ("Agreement") governs your use of Limited debit cards ("Card" or "Cards") issued in connection with your demand deposit account. By activating, signing, or using your Card, you agree to be bound by the terms of this Agreement.

Your Card is linked to your Cross River Bank demand deposit account, which is subject to the Cross River Bank Demand Deposit Account Agreement. Please review that agreement for complete terms regarding your account.

Card Issuance and Activation

Cards are issued by Cross River Bank, Member FDIC, and are made available through the Limited platform. To use your Card, you must:

  • Have an active Limited account in good standing
  • Complete identity verification as required by federal law
  • Activate your Card through the Limited App
  • Maintain a positive Available Balance in your linked account

Using Your Card

Your Card may be used to make purchases at merchants that accept Visa or Mastercard (as applicable) and to withdraw cash at ATMs. All transactions are subject to your Available Balance and any limits established by Limited or Cross River Bank.

You agree that:

  • You will not use the Card for any unlawful purpose
  • You will maintain sufficient funds in your account for all transactions
  • You are responsible for all authorized transactions on your Card
  • You will safeguard your Card and PIN and not share them with others

Transaction Limits

Your Card is subject to daily and monthly transaction limits, which may include:

  • Daily purchase limits
  • Daily ATM withdrawal limits
  • Monthly spending limits
  • Per-transaction limits

Current limits are displayed in the Limited App. We reserve the right to modify these limits at any time with or without notice.

Fees

Fees associated with your Card are disclosed in the Fee Schedule available within the Limited App. These may include:

  • ATM withdrawal fees (including third-party ATM operator fees)
  • International transaction fees
  • Card replacement fees
  • Expedited shipping fees for replacement cards

Lost or Stolen Cards

If your Card is lost or stolen, or if you suspect unauthorized use, you must notify us immediately through the Limited App or by contacting support at support@limitedapp.com.

You may freeze your Card instantly through the Limited App to prevent unauthorized transactions while you locate your Card or await a replacement.

Your liability for unauthorized transactions is limited as provided by applicable law and the Electronic Fund Transfer Act (Regulation E), provided you notify us promptly.

Disputes and Error Resolution

If you believe there is an error or unauthorized transaction on your account, contact us immediately. We will investigate and resolve disputes in accordance with Regulation E requirements.

To report an error or dispute a transaction, contact us at support@limitedapp.com or through the Limited App.

Termination

We may suspend or terminate your Card privileges at any time, with or without cause, including but not limited to:

  • Suspected fraudulent activity
  • Violation of this Agreement or the Terms of Use
  • Account closure
  • Regulatory or legal requirements

You may cancel your Card at any time by contacting us or through the Limited App. Cancellation does not affect your liability for transactions made prior to cancellation.

Additional Terms

Your use of the Card is also subject to:

Contact Information

For questions about your Card or this Agreement, contact us at:

Email: support@limitedapp.com
Mail: Limited, Inc., 600 California Street, 11th Floor, San Francisco, CA 94108

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© Limited, Inc. 2026

Limited is a financial platform providing flexible payment and expense management services and technology solutions. Limited is not a bank. Limited Inc. is a technology services provider and administrator of the Limited Card Program, Limited Pay and Limited Chroma, among other programs and services. Limited partners with multiple third-parties service providers and banking partners in several jurisdictions that enable us (i) to utilize the services of licensed banks and payment institutions and other regulated services, and (ii) to pass these services through to Limited's customers. Fees: Limited's Services may incur transactional, cross-border and/or financing fees, as well as costs and expenses associated with Limited's Third-Party Service Providers. Disclosure: Please note that because Limited operates in many regulatory environments globally, there are important differences in the way Limited provides its solutions and services depending on the region.